Fees are due on a fixed date each month (e.g., 1st, 5th, 15th, etc.), and we’ll send friendly reminders to parents before the due date.
If fees are delayed for more than two months, we may need to pause classes temporarily until the payment is cleared.
Missed Class and Makeup Class Policy
Once a class schedule is confirmed, it is shared with parents, the trainer, and the operations team to ensure everything runs smoothly.
If your child is unable to attend a class, we kindly request you to let us know at least 3 hours before the scheduled time so we can reschedule the class for a more convenient time.
Class Day and Time Changes
If you’d like to adjust your child’s class day or time permanently, we will do our best to accommodate the request based on the trainer’s availability.
For group classes, any schedule changes will require agreement from all parents, students, and the trainer to ensure a smooth transition.
Performance Monitoring
We monitor student progress through attendance, quizzes, and homework to ensure they’re on the right track.
A detailed monthly progress report will be shared with parents to keep you informed about your child’s learning journey.
Complaints and Feedback
Your feedback is important to us, and we’re always here to help! Please feel free to share your suggestions, concerns, or compliments by contacting us at: +1 (551) 430-4767
Thank you for your understanding and support in helping us create the best learning experience for your child! 😊